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| Ordering |
| Once you have placed your order, you will receive an automatic e-mail
confirmation acknowledging your order placement. Your credit card will
not be charged until your order has been shipped. Once your order is shipped
you will receive a notification e-mail with the UPS tracking number and
the expected date of delivery.
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| Item Availability |
| In-stock merchandise will ship the same business day. Out-stock merchandise
will ship according to the Availability on the product page. (i.e. Availability:
5-7 business days, etc.) Orders must be placed before 11am EST in order to be processed the same business day. All orders placed after 11am EST will be processed the next business day. You must contact one of our Customer Service Representatives
for further information at 212-239-6505 or 866-433-7377, Monday through
Friday, between 9am-6pm EST.
If you order more than one item, you may receive your items individually.
We ship items according to their availability. Therefore, if you order
an item that ships the same business day and an item that ships within
3-5 business days, we will ship you these items individually. Please note
that your credit card will be charged as we ship your items. You will
not be charged for items that are not available.
We pride ourselves on keeping sufficient stock of our merchandise; however,
sell outs do occur. If you order an item that is out of stock or delayed,
we will notify you of the situation via e-mail.
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| Pre-Orders |
| If you see “Pre-Order. Will Start To Ship: xx/xx/200x”
you are viewing a Pre-Order item. Pre-Orders are orders placed on merchandise
that is not available for immediate delivery. By placing a pre-order,
you will be assured delivery as the item becomes available. If you order
a Pre-Order item, your credit card will only be charged once the order
has been shipped. Please see the “Will Start To Ship:” information
on the product page to determine the date the item will begin to ship.
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| Special Orders |
| If you see “Special Order. Will Ship: x to x weeks from order
date” you are viewing a Special Order item. Special Orders are orders
placed on merchandise on a per customer basis. These orders are placed
with the designer only once the customer has placed the order with us.
If you order a Special Order item, your credit card will be charged once
the order has been placed and will be shipped once the item has been received
at our warehouse. Due to the special nature of these orders, Special Order
items cannot be returned or exchanged under any circumstances. Please
see the “Will Ship:” information on the product page to determine
the date your order will be shipped to you.
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| Order
Cancellation |
| You may cancel your order as long as your order is in process. If
your order has been shipped, you cannot cancel your order. To cancel your
order, please call one of our customer service representatives at 212-239-6505
or 866-433-7377, Monday through Friday, between 9am-6pm EST.
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| Sales Tax |
Sales Tax is only charged on orders billed to residents of New York State.
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| PAYMENT
METHODS |
| We accept the following forms of payment: Credit Cards, Debit Cards,
Money Orders and eDressMe Gift Certificates. We do not accept personal
cheques, certified cheques or COD.
Credit Cards
We accept the following credit cards: American Express, Visa, MasterCard
and Discover Card.
Important Note:
First time customers are subject to credit card authorization. When your
credit card is authorized, your funds will be put on hold until the order
is shipped. Once the order is shipped the payment is processed. Your billing
information must be exactly as it appears on your credit card statement.
If any of the information differs, the order will not be processed.
If your Shipping Address is different than your Billing Address, we are
required to verify this information with your credit card company. As
a result, your order may be subject to delay. Please allow 48 to 72 hours
for the verification process. To help us expedite this process, we ask
that you register your alternative shipping address with your credit card
company. Be sure to mention this alternative address is for shipping purposes
only.
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Debit Cards
You may pay using a Debit Card. Once you place your order, your funds
will be put on hold until the hold is taken off or the payment is processed
(which ever is sooner). Once the order is shipped the payment will be
processed and the funds will be deducted from your account. Please Note:
While your funds are being held, you will not have access to these funds
until the hold is taken off. Holds usually last 3 - 5 business days; however,
this may vary from bank to bank.
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Money Orders
To place an order using a Money Order you must contact a Customer Service
Representative at 212-239-6505 or toll free at 877-433-7377 Monday to Friday,
between 9AM-6PM EST.
Gift Certificates
You may pay for your order using an eDressMe Gift Certificate. During
the checkout process you will be prompted to enter the gift certificate
code in the field “Coupon or Promotional Code”. The value
of the gift certificate will be deducted from your order total. If the
value on your gift certificate is more than your order total, your order
total will be deducted from your gift certificate and you will be able
to use the balance toward future purchases. If the value on your gift
certificate is less than your order total, your gift certificate will
be deducted from your order total and you will be required to pay the
balance of your order total using another payment method.
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| PRICING |
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eDressMe prides itself on fair pricing practices and makes every effort
to ensure the accuracy of its prices, however, despite our best efforts,
pricing errors may still occur. If an item's price is higher than our
stated price, we will notify you of the situation. If an item's correct
price is lower than our stated price, we will charge you the lower amount.
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Price Adjustments
Prices are subject to change. We offer a one-time price adjustment for
items purchased within 15 days of the price discrepancy. To receive your
price adjustment, you must contact one of our Customer Service Representatives
by email (help@edressme.com) or by phone (212-239-6505 or toll free at
877-433-7377 Monday to Friday, between 9AM-6PM EST)
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Price
Matching
Did you see something on eDressMe that you saw for a lower price somewhere
else? If you find the same item for a lower price at another online retailer
and can prove the item’s lower price, we will match the price. This
applies before you place your order only. To receive your price match,
you must contact one of our Customer Service Representatives by email
(help@edressme.com) or by phone (212-239-6505 or toll free at 877-433-7377
Monday to Friday, between 9AM-6PM EST).
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| Returns |
 Click
here to print return label(USA ONLY) |
If for any reason you are not completely satisfied with your purchase,
you may return or exchange your merchandise within 21 days of receipt
for a full refund, less shipping costs, based on the original form
of payment, subject to item availability. Sale merchandise may be returned
within 21 days of receipt for a full refund, less shipping costs, based
on the original form of payment or exchanged (subject to item availability).
Final sale and non-returnable merchandise has a strict no return/no exchange policy. La Femme, Jovani, Sean Collection, Mary L and Terani styles are not returnable.
A restocking fee of $25.00 per item will be charged on all returns of three
or more items per order. Please Note: Any returns or exchanges postmarked
after 21 days of your receipt date will be returned to you.
The goods must be returned in original condition. We have 100% inspection
on merchandise leaving the warehouse. Returns are inspected upon receipt.
Items must not have been worn, washed, altered and have all originals
tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette
smoke) or other damages will result in the item being returned to you.
Please Note: If you do not accept the item being returned to you,
we will charge you 50% of the value of the item, plus shipping charges,
as a restocking fee.
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| Exchanges |
Once we receive your item for exchange, we will send you your new order
at no additional cost. If your exchange is for the same dollar amount
as the original purchase, no additional shipping charges will be incurred.
If your exchange exceeds the dollar amount of your original purchase,
you will be responsible for the additional shipping charges. As soon as
we have shipped the item, you will receive an e-mail containing the tracking
information. Please Note: Your exchange item may be out of stock by the
time your order is received. If your exchange is out of stock, a refund
will be issued.
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| How to Exchange |
| Fill out the return & exchange form. Enclose
the form with the item(s) to be returned. Please Note: Whether you are
exchanging your item(s) for a new size, a new color or a new style, your
credit card statement will reflect a credit for your returned item and
a charge for your new item.
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| Refunds |
| All returns will be credited to the original form of payment (i.e.
same credit card). Please allow 1-2 weeks from the date we receive your
return for your account to be credited and 1-2 billing cycles for the
credit to appear on your statement.
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| How to Return |
1. Print out the pre-paid UPS return label. Affix it to the package.
2. Fill out the return & exchange form enclosed with the package.
3. Pack the items in their original shipping box. Enclose the return form,
as well as the original invoice. Please Note: Credit will not be issued
without the original invoice enclosed in the package.
4. Check your e-mail. We will notify you by e-mail once your return has
been processed. Click on the link. When your item(s) has been received,
you will see Tracking #: RETURNED. If you returned more than one item, or
returned only one item, you will see an R under Qty for each item(s) that
has been received.
If you prefer to use another shipping method, you must ship your return
items to:
eDressMe
325 West 38TH Street
New York, NY 10018-2915
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| Using the Prepaid Return
Label |
In an effort to make your return process hassle free, we provide a prepaid
return label for any returns from within the United States. If you choose
to use the online UPS return label, please follow these simple steps:
1. Click on the following symbol:
For your convenience, this symbol can be found on the upper right-hand
corner of our website.
2. Fill in the required fields. For the LBS field, use 2.0 (do not write
“LBS’)
3. Print the label.
4. Affix the label to your package. Cover or remove the original shipping
label.
5. Drop off your package at a UPS station, give it to a UPS driver, or
leave it at a valid UPS drop-off point. Please Note: If you call UPS to
pick up your package, you will be charged a pick-up fee. You are responsible
for paying such fees.
Please Note: If you receive a package that has been damaged, DO NOT discard
the box or the contents. You will need to call one of our customer service
representatives at 212-239-6505 or 866-433-7377, Monday through Friday,
between 9am-6pm EST.
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| If you do not use the
Prepaid Return Label |
If you choose to use your own method of shipping your return, we recommend
you track your return so you can confirm that we received your package.
We also recommend you insure your return. Please Note: You are responsible
for all charges associated with the return of your item(s). (
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| International Orders |
We are unable to provide free returns or exchanges on international
orders and therefore are unable to provide a pre-paid return label. We
are unable to refund import duties associated with your order. Please
Note: You are responsible for all charges associated with the return of
your item(s).
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| Special Orders |
We are unable to offer refunds or exchanges on special order items.
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| Order Cancellation
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You may cancel your order as long as your order is in process.
If your order has been shipped, you cannot cancel your order. To cancel
your order please call one of our customer service representatives at 212
239-6505 0r 866 433-7377, Monday through Friday, between 9am-6pm EST. (
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